Delivery Information
We only deliver within a 12 mile radius of Grafham. Delivery is free. We do not deliver outside of this area. Please check here before ordering.
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Privacy Policy / Cookies


Privacy Policy

Personal details

Pet Foods Direct are commited to your privacy. We will only use the information that we collect about you lawfully.

We collect information about you to enable us to process your order and to communicate with you regarding any order you might have placed - including letting you know when your order will be delivered.

We collect your name, your address, your email address and your telephone number.

We will never collect sensitive information about you without your explicit consent.

Credit and debit card details are collected and processed by our selected payment service provider Pay Pal over a secure and encrypted internet connection.

Pet Foods Direct do not see your credit/debit card details.

Unless we need to contact you regarding an order you have placed you will not receive any emails from us.

Third parties

We value your privacy and will never pass your details onto any third party unless we are legally obliged to.


About cookies

A cookie is a small file which asks permission to be placed on your computers hard drive. They are helpful because they help to make a website work better for a user.

Many websites do this whenever a user visits their website in order to report on website traffic.

Your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other websites.

In order that we can monitor and improve the Website, we may gather certain information about you when you use it, including details of your domain name and IP (Internet Provider) address, operating system and browser.

A cookie is an element of data that a website can send to your browser, which may then store it on the hard drive of your computer.

Cookies allow us to understand who has seen which pages on the Website and to make the Website more user friendly.

We use cookies so that we can give you a better experience when you return to the Website.

Cookies are used to enable you to make purchases and store items in your basket whilst on the Website.

Please note, if your browser is set to reject cookies, then, unfortunately you will not be able to shop online.

Most web browsers automatically accept cookies.

You do not have to accept cookies and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie, this will give you the opportunity to decide whether to accept it or not.

For further information about cookies and how they are used, please visit

This website uses 'performance cookies'. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. By using our website, you agree that we can place these types of cookies on your device.

Our website may contain other useful links to other websites with similar interests. If you choose to use these links to leave our website, please note we have no control over any other site pages you visit. We are not responsible for the protection and privacy of any information which you provide whilst visiting such sites and those are not governed by this privacy statement.

By using our website, you agree that we can place these types of cookies on your device.

How you can check if cookies are enabled for your pc.

Internet Explorer
Click ‘Tools' in the menu bar at the top of your browser and select ‘Internet Options'
Click the ‘Privacy' tab and set the slider to medium to allow cookies

Google Chrome
Click on 'Tools' in the menu bar at the top of your browser and select ‘Options'
Click the 'Under the Hood' tab, in the 'Privacy' section select the 'Content settings' button
Now select 'Allow local data to be set'

Click on 'Tools' in the menu bar at the top of your browser and select ‘Options'
Select the ‘Privacy' Icon and click ‘Cookies'
Select ‘Allow sites to set cookies'

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